Information for Patients

Appointments

Booking and what to bring

Most appointments can be booked online through HealthEngine, or by calling reception. Please arrive 5–10 minutes early so any paperwork or updates to your details can be completed before your consultation.

Billing & Fees

Fees, Medicare and payment

We are a private practice and do not routinely bulk bill. Each independant health professional dictates their own method of billing and fees.Pensioners and concession card holders receive a reduced fee. The full current schedule — including the standard and long consultation fees, Medicare rebates and out-of-pocket costs — is published in the billing and service policy.
Payment is expected on the day. EFTPOS and card payments are accepted.
Telehealth consultation can also incur consultation fee; please discuss with the reception staff when booking.

Results & Scripts

Pathology, imaging and prescriptions

Reception can help direct questions about results, repeat prescriptions and referrals. To keep care safe and well-coordinated, some requests will need an appointment with a doctor.

Privacy & Records

How your information is handled

Your medical record is confidential. The practice follows the Australian Privacy Principles in the Privacy Act 1988, and information is only shared with your consent, or where required by law.

• Records are stored securely and only accessed by staff involved in your care. • You can request a copy of your health information at any time. • Reminder systems and recall programs follow current clinical guidelines. • Data is never used for marketing without explicit consent.

Feedback & Complaints

Helping us improve care

The doctors and staff welcome feedback, suggestions and complaints. Speaking up helps the practice reflect and improve the experience for every patient who walks through the door.

• Speak with reception or the practice manager in person or by phone. • Email the practice manager with your concern or complaint. • For serious concerns, you can also contact the NSW Health Care Complaints Commission on 1800 043 159.

After Hours & Emergencies

If it can’t wait

The practice is not open after hours or on weekends. If you need urgent medical assistance outside opening hours, the team recommends the following options.

FAQ

Common patient questions

Quick answers to the questions reception hears most often. anything not covered here, reception is happy to help by phone.

Need help?

Talk to reception

If you are unsure what to book, need a longer consultation, or have a specialist enquiry, call reception and the team can point you in the right direction.

Opening hours Mon–Fri 8:30am–5:00pm Saturday & Sunday Closed

Onsite services

Pathology at the practice

Southern IML Pathology is onsite for collection, with results returned directly to your treating doctor.

Care plans

Chronic disease & aged care

Care plans, annual health assessments and medication reviews are available for eligible patients with assistance of chronic care nurse and your GP. Ask your doctor or reception for more information.