Guide to fees, Medicare rebates, the non-attendance policy, scripts, results and phone consults. Current as of 8 June 2026 — always confirm at the time of booking.
In short
We are a private practice and don’t bulk bill.
Each Health Professional dictates their own method of billing and fees.
We expect payment at the time of consultation. We have EFTPOS facilities. Eligible patient rebates can be claimed back from Medicare
Non-attendance
Missed appointments & cancellation
Non-attendance fee of $25 applies to missed standard appointments and $50 for long appointments. We require at least 2 hours notice to cancel an appointment, or the non-attendance fee will apply.
If something unexpected comes up and you can’t attend, please call reception as soon as you can.
Telephoning the doctor
Phone consults & messages
Phone consults are available if needed. Please book this online or via reception staff.
Should you need to speak to your GP via the telephone and they are with a patient, a message will be taken and relayed to the GP.
In the case of an emergency, you should call an ambulance on 000.
Repeat prescriptions
Requesting a repeat script
Repeat prescriptions require a consultation and review. This is so your doctor can confirm the medication is still appropriate, check for interactions and update your record.
Should you need a script urgently, we will accomodate for a "script-only" consultation. Remaining up to date with your scripts is your responsibility.
Test results
How results are communicated
If a doctor requires a follow-up appointment with you in regards to recent test results, the reception staff will contact you on behalf of the doctor to arrange this. For normal test results, you may not be contacted. Please do not assume "no news is good news" and call reception staff if you have not heard back from the reception staff about your results.
If you would like the results of a test that you have had done, the reception staff are able to provide these after they have been reviewed by the doctor.
Our fees
Consultation fees and Medicare rebates
Current fees for the most common appointment types. Fees for procedures, mental health plans, travel and other specialised services vary — confirm with reception when booking.
Consultation
Fee
Rebate
Gap
Standard consultation (item 23)
6 to 20 minutes
$100.00
$45.05
$54.95
Pensioner standard consultation (item 23)
6 to 20 minutes · concession rate
$85.00
$45.05
$39.95
Long consultation (item 36)
20 to 40 minutes
$170.00
$87.10
$82.90
Pensioner long consultation (item 36)
20 to 40 minutes · concession rate
$150.00
$87.10
$62.90
About the out-of-pocket figure
The out-of-pocket amount is what you pay after the Medicare rebate has been processed. If you register your bank details with Medicare, the rebate is usually paid into your account within 1–2 business days.
Payment methods
EFTPOS and card payments are accepted. Payment is expected on the day of consultation.
Other services & fees
Fees for procedures (skin excisions, Implanon insertion/removal, wound care), mental health care plans, insurance and WorkCover reports, and travel or pre-employment medicals are quoted on request. Please call reception if you’d like a fee estimate for a specific service.
Ready to book?
Book online or speak with reception
Booking is fastest through HealthEngine. For longer or procedural appointments, call so the team can book the right amount of time.